Effective Date: 01-07-2025
At WP Ventra, we are committed to protecting your privacy and the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Information We Collect
We collect only the information necessary to deliver our WordPress maintenance services effectively and securely. This may include:
-
Your name and contact details (email, phone, business address)
-
Website access credentials (WordPress login, hosting login, etc.)
-
Billing information (for invoicing purposes only)
-
Technical data about your website for performance and security monitoring
2. How We Use Your Information
We use your information to:
-
Provide, manage, and improve our care plans and services
-
Communicate with you regarding updates, support, and reports
-
Monitor website uptime, backups, vulnerabilities, and performance
-
Fulfill our legal and contractual obligations
3. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is only shared when necessary to:
-
Provide services via secure, vetted platforms (e.g., hosting, backup storage, monitoring tools)
-
Comply with legal obligations
-
Protect our legal rights
4. Data Storage and Security
-
All sensitive data (like credentials and backups) is stored using encrypted systems and secure tools.
-
Access is restricted to authorized team members only.
-
Backups are stored off-site and are GDPR compliant, with location options across Asia, Australia, EU, and the US.
5. Your Rights Under GDPR
If you are located in the EU or are subject to GDPR, you have the right to:
-
Access your data
-
Correct or update your data
-
Request deletion of your data
-
Object to data processing
-
Withdraw consent at any time
To exercise these rights, contact us at: hello@wpventra.com
6. Data Retention
We retain your data only for as long as needed to provide services, comply with legal obligations, and maintain accurate business records.
7. Third-Party Tools
We use trusted third-party tools (e.g., backup providers, analytics, form processors) that are GDPR-compliant and secure. A list of tools can be requested via email.
8. Changes to This Policy
We may update this Privacy Policy as needed. All updates will be posted on this page with a revised effective date.