Need help with VentraConnect Social Login?

Start with the docs and troubleshooting guides. If you still need help, Pro customers can open
a support request and we’ll dig in.

View Docs
Contact Support

Start here before contacting support

Use this quick checklist first – it solves most issues without needing a ticket:

  • Check the docs
    – Getting started: installing & setting up Social Login
    – Magic Link & Email OTP guides (Pro)
    – WooCommerce, memberships, LMS, and comments integration

  • Look at the feature comparison
    – Make sure what you’re trying to do is actually in your plan (for example: WooCommerce, memberships, and LMS integrations are Pro-only).

  • Run a quick diagnostics snapshot
    – Go to VentraConnect → Diagnostics & Tools → Logs & export
    – Click Copy diagnostics – you’ll paste this into the support form if you contact us.

If you’ve checked all of the above and still have a problem, we’re happy to look at it.

Free vs Pro support

Free plugin (WordPress.org)

  • Support is handled via the official WordPress.org support forum.

  • We can help with:

    • Installation and basic configuration of Social Login

    • Confirming whether something is a bug or a misconfiguration

  • We can’t promise fast replies or deep site-specific debugging for the free plugin.

Use the WordPress.org support forum for free-plugin questions.

VentraConnect Pro customers

  • Priority email/form support for Pro features:

    • Magic Link

    • Email OTP

    • Passwordless modes

    • WooCommerce / memberships / LMS / comments integrations

    • Analytics & diagnostics

  • We’ll help you:

    • Diagnose issues using the built-in logs and diagnostics

    • Confirm whether a problem is a configuration issue, a conflict, or a bug

    • Suggest safe workarounds where possible

Please have your license email and diagnostics snapshot ready when you contact us.

What we can and can’t help with

What support covers (and what it doesn’t)

We can help with:

  • Getting VentraConnect installed and activated

  • Setting up login methods (Social, Magic Link, Email OTP)

  • Configuring WooCommerce / membership / LMS / comments integrations

  • Understanding passwordless modes and readiness checks

  • Troubleshooting errors and unexpected behaviour in the plugin

  • Confirming whether something is a bug and logging it for a fix

We can’t do as part of normal support:

  • Custom feature development or writing custom code for your theme

  • Full site audits, performance optimization, or security hardening outside VentraConnect

  • Fixing bugs in third-party themes or plugins (we’ll point to the conflict and suggest next steps)

What to include

Send us the right details the first time

To help us debug quickly, please include:

  • Your role and plan – are you using the free plugin or VentraConnect Pro?

  • Site URL where the problem happens

  • WordPress, PHP, and plugin versions (included in the diagnostics snapshot)

  • Exact steps to reproduce the issue (click-by-click)

  • Any error messages you see (copy/paste them)

  • Screenshots of the settings page and the front-end form where the problem appears

  • The diagnostics snapshot from VentraConnect → Diagnostics & Tools → Copy diagnostics

Contact support (Pro & pre-sales)

This form is for VentraConnect Pro customers and pre-sales questions.

If you’re using the free plugin only, please use the WordPress.org support forum instead – that keeps all free questions in one place.

Location / Time Zone Notice: 

Support hours: Monday–Friday, business hours (EST).
We aim to respond to Pro support requests within 1–2 business days. Free-plugin questions on WordPress.org may take longer.

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