Need help with VentraConnect Social Login?
Start with the docs and quick checks first. If you still need help, choose the right support option below.
Free plugin users: use the WordPress.org support forum
Pro customers: use the WP Ventra support portal
Start here before contacting support
Use this quick checklist first – it solves most issues without needing a ticket:
Check the docs
– Getting started: installing & setting up Social Login
– Magic Link & Email OTP guides (Pro)
– WooCommerce, memberships, LMS, and comments integrationLook at the feature comparison
– Make sure what you’re trying to do is actually in your plan (for example: WooCommerce, memberships, and LMS integrations are Pro-only).Run a quick diagnostics snapshot
– Go to VentraConnect → Diagnostics & Tools → Logs & export
– Click Copy diagnostics – you’ll paste this into the support form if you contact us.
If you’ve checked all of the above and still have a problem, we’re happy to look at it.
Choose your support path
Free plugin (WordPress.org)
Support is handled via the official WordPress.org support forum.
We can help with:
Installation and basic configuration of Social Login
Confirming whether something is a bug or a misconfiguration
We can’t promise fast replies or deep site-specific debugging for the free plugin.
Support for the free plugin is handled in the official WordPress.org forum.
VentraConnect Pro customers
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Priority email/form support for Pro features:
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We’ll help you:
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Diagnose issues using the built-in logs and diagnostics
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Confirm whether a problem is a configuration issue, a conflict, or a bug
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Suggest safe workarounds where possible
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What we can and can’t help with
What support covers (and what it doesn’t)
We can help with:
Getting VentraConnect installed and activated
Setting up login methods (Social, Magic Link, Email OTP)
Configuring WooCommerce / membership / LMS / comments integrations
Understanding passwordless modes and readiness checks
Troubleshooting errors and unexpected behaviour in the plugin
Confirming whether something is a bug and logging it for a fix
We can’t do as part of normal support:
Custom feature development or writing custom code for your theme
Full site audits, performance optimization, or security hardening outside VentraConnect
Fixing bugs in third-party themes or plugins (we’ll point to the conflict and suggest next steps)
What to include
Send us the right details the first time
To help us debug quickly, please include:
Your role and plan – are you using the free plugin or VentraConnect Pro?
Site URL where the problem happens
WordPress, PHP, and plugin versions (included in the diagnostics snapshot)
Exact steps to reproduce the issue (click-by-click)
Any error messages you see (copy/paste them)
Screenshots of the settings page and the front-end form where the problem appears
The diagnostics snapshot from VentraConnect → Diagnostics & Tools → Copy diagnostics
Pre-sales and general enquiries
Use this form for pre-sales, billing, licensing, affiliate, or general business enquiries.
Do not use this form for technical support.
For technical support:
- Pro customers: use the support portal
- Free plugin users: use the WordPress.org support forum
Send an enquiry
Location / Time Zone Notice:
Support hours: Monday–Friday, business hours (EST).
We aim to respond to pre-sales and account-related enquiries within 1–2 business days.