Effective Date: 01-07-2025
These Terms & Conditions govern your use of WP Ventra’s subscription-based services. By subscribing to any care plan, you agree to the terms outlined below.
1. Services Provided
WP Ventra delivers WordPress maintenance and monitoring services, which may include:
Automated updates (core, plugins, and themes)
Encrypted off-site backups with retention policies
24/7 uptime and SSL monitoring
Automated security scans and performance reporting
Monthly maintenance summaries and insights
Priority issue coverage and response times based on plan level
2. Support Scope
Support included within each plan covers:
Coverage for critical WordPress or plugin issues that impact site stability
Priority email support with response times based on your plan (e.g., 48h, 12h, or 4h SLA)
Limited assistance with plugin configuration and WordPress settings
Support does not include:
Full redesigns or custom feature development
Advanced custom coding
Support for third-party platforms or external integrations outside WordPress
3. Access & Credentials
Subscribers must provide accurate and secure access to their WordPress installation. For best security practices, temporary admin accounts or credential vaults are recommended.
4. Payment Terms
Plans are billed in advance on a subscription basis (monthly or annually).
Subscriptions may be upgraded, downgraded, or canceled at any time.
No refunds are issued for unused time, partial billing periods, or retroactive cancellations.
5. Data Handling
All backups, monitoring, and service data are handled securely in accordance with our Privacy Policy. Subscriber data is treated with strict confidentiality.
6. Limitation of Liability
While WP Ventra applies industry-standard practices to maintain and secure websites, the service is not liable for:
Hosting outages or third-party software failures
Compromises resulting from insecure credentials or outdated external code
Any indirect, incidental, or consequential damages outside our control
7. Termination
Subscribers may cancel service at any time. WP Ventra may suspend or terminate services in cases of non-payment, abuse, or unlawful activity.
8. Performance Optimization
Performance enhancements such as caching, file compression, and optimization tools are applied as part of select plans. However, due to external factors (e.g., third-party scripts, plugin overhead, or hosting limitations), WP Ventra does not guarantee perfect Google PageSpeed scores or flawless Core Web Vitals across all websites.
9. Contact
For questions regarding these Terms or our services, please contact: hello@wpventra.com
Refund & Cancellation Policy
All WP Ventra subscriptions are billed in advance. You may cancel at any time; your service will remain active until the end of the current billing cycle. Refunds are not provided for unused time, partial billing periods, or retroactive cancellations.