Social Login button not showing up

Then make sure you actually have something to render.

1. Go to VentraConnect → Login Methods.
2. In the left sidebar, choose a provider (for example Google).
3. Check that the provider’s Active toggle is On, and that its Client ID and Client Secret (App ID / App Secret for Facebook) are saved.
4. Repeat for at least one more provider you care about.

A provider without saved credentials does not show a button. If no providers are active with saved credentials, there is nothing for VentraConnect to show on any form.

Social Login does not appear everywhere automatically. It only shows where you have enabled it.

WordPress login & registration

1. Go to VentraConnect → Settings → General Settings → Show on WordPress login/register.
2. Switch on Login form and/or Register form (if you use the registration form).

The Show on WordPress login/register toggles in VentraConnect → Settings → General Settings.

Then test:

• Visit /wp-login.php directly in a private/incognito window.
• If you do not see buttons there, the problem is at the core WordPress level. Fix that first before worrying about WooCommerce, LMS and the rest.

WooCommerce (Pro)

1. Go to VentraConnect → Settings → WooCommerce.
2. Turn on Show VentraConnect sign-in on WooCommerce pages. It is off by default.
3. Under Login & Registration placement, choose positions for Login form (My Account and checkout) and Registration form (My Account). WooCommerce only shows the registration form when My Account registration is allowed in WooCommerce → Settings → Accounts & Privacy.
4. Under Classic checkout & Account details placement, choose a Classic checkout position.

The master switch in VentraConnect → WooCommerce. It is shown here switched off, which is its default state; it must be on before any WooCommerce placement appears.

Then test in a private window:

• /my-account/ – login and registration views.
• A full classic checkout flow.

If buttons show on /wp-login.php but not on WooCommerce pages, the WooCommerce settings (or theme template) are the problem.

Memberships & communities

MemberPress, Paid Memberships Pro, Paid Member Subscriptions, Ultimate Member, BuddyPress/BuddyBoss (Pro).

1. Go to VentraConnect → Settings → Community & Memberships.
2. For your plugin, switch on Enable integration, tick Enable buttons on this form and choose a placement for each form.
3. Click Save Integrations.

Then visit the plugin’s own login and signup URLs (not just a custom page built in a page builder) and look for the buttons.

If buttons show on the plugin’s native login page but not on a custom page, you are probably using a layout that is not the real login form. In that case, place the [ventraconnect_sl_social_login] shortcode inside that page instead, on a normal page (it renders nothing on integration-owned pages without Pro).

LMS (Pro)

LearnDash, LearnPress, LifterLMS and Tutor LMS use the same pattern:

1. Go to VentraConnect → Settings → Courses & LMS.
2. Switch on Enable integration, tick Enable buttons on this form and choose a placement for each form, then click Save Integrations.
3. Test on the LMS’s native login / student pages, not just your marketing pages.

Comments (Pro)

If you expect buttons on comments:

1. Go to VentraConnect → Settings → Comments.
2. Turn on Enable Social Login for Comments and set Show social login buttons on to Above or Below the comment form. Not available in Free.
3. Save and test on a single post page with comments enabled.

Password Phaseout (a Pro tab, formerly called Passwordless Mode before 1.4.0) does not hide VentraConnect buttons. Strict mode only hides password fields. If buttons are missing, check the placement, credential and logged-in items above rather than Password Phaseout.

Caching and HTML minification can hide or reorder output, especially on login and checkout pages.

Do this:

1. Purge all caches in your caching plugin (for example WP Rocket, LiteSpeed).
2. If you are using “Combine JS/CSS”, “Defer all JS”, or HTML minification with script removal, temporarily turn those off and test again.
3. If your host has server-level caching (Cloudflare, host-provided full-page cache), purge that as well.

Then test again in a private/incognito window, ideally in another browser too. If buttons return after disabling heavy optimisation, you will need to:

• Exclude your login/checkout pages from some rules, or
• Add VentraConnect scripts to an “ignore”/“do not combine” list.

A common trap: the page you are looking at is not the actual WordPress / WooCommerce / membership login form. Examples:

• A page builder template that visually looks like a login, but uses its own custom form.
• A modal login popup from another plugin, not the underlying login page.
• A WooCommerce “login widget” that does not use the normal hooks.

To test:

• For WordPress: use /wp-login.php directly. If Social buttons appear there, VentraConnect is working.
• For WooCommerce: use the default My Account URL (/my-account/) and a standard classic checkout page without a page builder override.
• For membership/LMS: find the plugin’s default login/sign-in URL and test that.

If things work on the native forms but not on your custom layouts, you have two choices:

1. Switch those pages back to use the native form template/hooks, or
2. On a normal page, place the [ventraconnect_sl_social_login] shortcode inside your custom layout where buttons should appear. It is the only Free shortcode, and it renders nothing on integration-owned pages without Pro.

If everything above looks correct and you still do not see buttons:

1. Go to VentraConnect → Settings → Diagnostics & Tools.
2. Look at Health overview for any red flags for the integration you expect.
3. Use Copy diagnostics and save the output for support (Logs & export).
4. For PHP errors, enable WP_DEBUG_LOG and Settings → Debug mode, then check the PHP error log. Pro adds an event log under Analytics.

If it still does not show up, you are into conflict-hunt territory. Quick isolation steps:

1. Switch the site to a default theme temporarily (for example Twenty Twenty-Four).
2. Deactivate all non-essential plugins except WooCommerce (if you are debugging WooCommerce), the relevant membership/LMS plugin (if needed), and VentraConnect (Free + Pro).
3. Clear caches again.
4. Test Social Login visibility on /wp-login.php, /my-account/ (if WooCommerce), and the native login page for membership/LMS, if applicable.

If buttons appear in this minimal setup, VentraConnect is functioning and the problem is your theme, a specific plugin, or your page builder template. Then reactivate your theme and test, and reactivate non-essential plugins one by one, testing after each until buttons disappear. That is your conflict.

If you have done the steps above and still cannot get buttons to show, include all of this when you contact support:

• A short description: where you expect buttons (which pages) and what you have already tried from this guide
• Whether buttons appear on /wp-login.php, /my-account/ (WooCommerce), and native membership/LMS login pages
• The output of Copy diagnostics from VentraConnect → Settings → Diagnostics & Tools (copy-paste)
• Your theme name, and the major plugins involved (WooCommerce, membership/LMS, security, caching, login/modal plugins)
• Any obvious error messages from the browser console or the PHP error log

The more of this you include up-front, the faster the issue can be pinned down.

Before you open a ticket, make sure you have:

Do that, and most “buttons not showing” cases are solved without needing advanced debugging.